Assertive Communication

Title		Assertive Communication
Objectives		To introduce the characteristics of assertive behaviour and how it can benefit interpersonal relations, both in a work environment and in private life.
Learning goals		At the end of the course, learners will be able to: - Identify the characteristics of assertive behaviour - Apply the basic principles of positive thinking - Apply the basic principles of assertive behaviour
Contents		- Assertive behaviour: definition and examples - Positive thinking - The role of self-esteem - The obstacles for positive thinking - The role of imagination - Differences between cognitive and emotional intelligence - The importance of emotional intelligence in assertive behaviour - The various types of behaviour (passive, aggressive, manipulating and assertive) - Techniques for using assertive language in daily life - The language of assertiveness
Structure		The course includes three teaching modules comprising the following training units: Module 1 Unit 1 Web fiction Unit 2 Lesson with practice slides Unit 3 Lesson with practice slides Unit 4 Lesson with practice slides Module 2 Unit 1 Web fiction Unit 2 Lesson with practice slides Unit 3 Lesson with practice slides Unit 4 Lesson with practice slides Module 3 Unit 1 Job game Unit 2 Job aid Unit 3 Bibliography Unit 4 Final test
Target		Staff interested in developing their interpersonal communication skills (e.g. managers, sales agents, public relations staff)
Duration		3 hours 15 minutes