Problem Solving

Title		Problem Solving
Objectives		To introduce various problem analysis schemes and solution finding techniques, with a definition of the decision-making process based on the preparation of action plans.
Learning goals		At the end of the course, learners will be able to: - Identify the six stages of a problem solving process - Distinguish among various problem analysis models - Implement solution finding techniques in concrete situations
Contents		- Identifying, defining and classifying problems - Distinguishing between problems and difficulties - Collecting and categorizing information - Problem analysis techniques - The various kinds of imagination - Solution finding methods - The elements forming the decision making process - Creating and using decision tables - Creating and using force field diagrams
Structure		The course includes one teaching module comprising the following training units: Module 1 Unit 1 Web fiction Unit 2 Lesson with practice slides Unit 3 Lesson with practice slides Unit 4 Lesson with practice slides Unit 5 Lesson with practice slides Unit 6 Lesson with practice slides Unit 7 Job game Unit 8 Knowledge map Unit 9 Final test
Target		Managers and people in charge of business departments managing complex situations, in which problem analysis models can prove useful
Duration		2 hours 30 minutes