Communicate with the customer (M2)

Learning objectives

At the end of the course the student will be able to:

• Understanding why it is important to follow a goal as a guide for action
• Outline ways to build a positive customer relationship over the phone
• Understanding the differences between the various types of markets
• Describe how to successfully manage communication over the phone with difficult customers
• Describe the typical stages of a business phone call

Target students

Staff in charge of managing the commercial relationship with customers.

Duration

2 hours 46 minutes (parameter 40 slides/hour)