Assertive communications

Purpose

The course outlines the characteristics of assertive behaviour and the benefits its adoption brings in interpersonal relations, both in the work environment and in private life.

Learning objectives

At the end of the course the student will be able to:

  • Identify the characteristics of assertive behaviour
  • Apply the basic principles of positive thinking
  • Apply the basic principles of assertive behaviour

Target students

All staff interested in developing interpersonal communication skills (e.g. executives, business agents, public relations specialists)

Duration

3 hours and 31 minutes (standard parameter 40 slides/hour)
2 hours and 21 minutes (Simulware parameter 60 slides/hour)

Content

Module 1

  • Being assertive (Multimedia Lesson)
  • Intermediate test
  • Positive thinking (Multimedia Lesson)
  • Intermediate test
  • Cognitive and emotional intelligence (Multimedia Lesson)
  • Intermediate test

Module 2

  • Behaviour types (Multimedia Lesson)
  • Intermediate test
  • Behaving assertively (Multimedia Lesson)
  • Intermediate test
  • Assertive language (Multimedia Lesson)
  • Intermediate test

Module 3

  • Assertive principles (Job Aid)
  • End of course test

Simulware

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